Merchant Service Manager (f/m/d)

Hiring from Immediate
Workspace Vienna, Austria
Hours Full-time (38.5 h/week)
Remote Mobile working possible
Industry SaaS

Who we are

Credi2 is the European leader for B2B retail financing solutions in the area of buy-now, pay-later and subscription solutions. As a fintech, we enable banks, OEMs (Original Equipment Manufacturers) and merchants to offer game changing ‘pay-later’ payment solutions, seamlessly integrated into the customer journey. Our customers include, for instance, Volkswagen Bank, Raiffeisen Bank International, Apple and Deutsche Bank.

Together, we are on the mission to provide payment solutions for the 21st century, based on a white-label SaaS platform. Thereby, we address generation Y & Z’s expectations towards maximum flexible omnichannel payment possibilities.

For banks, this unleashes incremental growth through entering the growing BNPL market and thereby winning millions of new retail customers. The new subscription payment types support OEMs and merchants to generate automated recurring sales, increase repurchase rates as well as support the circular economy.

It all began in 2015, when our founders Daniel, Michael and Jörg had the goal to revolutionize the consumer credit space with the B2C product cashpresso. After the successful ramp-up and the takeover by Raiffeisen Bank International in 2019, Credi2 shifted its focus to white-label B2B retail financing solutions.

With our team of nearly 100 people from more than 15 countries, we deliver exceptional products like:

  • cashpresso, a revolving credit product for Raiffeisen Bank International in Germany and Austria
  • FINANCE A BIKE, an instalment loan for VW Bank for more than 1,000 merchants in Germany
  • The official Apple subscription program for merchants, e.g., cyberport, Gravis, McShark in Germany and Austria

We cherish our open, diverse company culture and values – constantly seeking to improve personally, as a team and as a company. Many companies talk about searching for the best skills – sure, that’s important. However, we believe there’s more to it than that. At Credi2, we truly believe that the right attitude and cultural fit is even more important. That’s our ‘secret sauce’. That’s what makes us jump out of bed happily on Monday mornings and secures personal and exceptional business growth.

What’s up next? Currently, we are in the exciting transformation from Start-up to Scale-up and accelerating our expansions within the current footprint as well as internationally. Therefore, we need the best minds with best fit willing to proactively shape the future of Credi2.

What you will do

As Merchant Service Manager (f/m/d), you will primarily be responsible for representing Credi2 towards our partners and contribute to ensuring efficient merchant service processes.

Your core responsibilities will be:

  • You answer written partner enquiries in accordance with the existing framework agreements
  • You also act as a phone contact for defined products
  • In the case of technical difficulties in our customer journey, you support internal and external stakeholders in identifying and solving the problems
  • You handle incoming partner complaints
  • You are responsible for conducting small training courses and product launches for our partners
  • You provide technical support for special tasks and projects
  • You contribute to the development of process optimization measures and support the implementation of process changes

What you'll bring with you

  • You have already gained several years of experience in customer and merchant service and have thus acquired a customer-oriented mindset
  • You have very good verbal skills and an excellent spoken command of both German and English
  • You’re interested in technical processes and willing to familiarize with technical work instructions
  • You work independently, in a structured manner and with the utmost precision
  • You are willing to work on-call and at weekends

How you benefit from working with us

  • A high degree of autonomy paired with flat hierarchies
  • Flexible working hours and a welcoming office atmosphere in the heart of Vienna, along with the opportunity to organise your office/home office days on an individual basis
  • Chances to network within an exciting scale-up environment
  • Possibilities to take over responsibility and recognition of innovative ideas
  • Opportunities for growth, career potential, and personal advancement thanks to our generous training budget
  • The chance to build, shape, and develop our company within an Agile environment
  • The chance to work in a group of international and dedicated people with exceptional team spirit

We value diversity of perspective and seek to build an inclusive workplace that welcomes people from all different backgrounds.


The minimum salary according to the collective agreement for a full-time position is EUR 1.632,71 gross. For legal reasons, we only state minimum salaries according to the collective agreement in our job advertisements. We talk about everything else in person.


You can’t wait to become a part of the [credi2] community? Then send your application to our HR Manager Katharina via . Three sentences about yourself, including your CV and/or your LinkedIn profile will do. We’re looking forward to your application!

Please follow this link for further information regarding our data protection policy.

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